Product Support Specialist

Company: VirtualVocations
Location: Modesto
Posted on: October 23, 2024

Job Description:

A company is looking for a Product Support Specialist for remote work on the West Coast.

Key Responsibilities:

Provide initial partner support and convey resolutions to customers
Assess customer issues and escalate incidents as needed
Follow up with customers and ensure problems are resolved effectively

Required Qualifications:

Located in the US Pacific time zone
Practical experience supporting Microsoft Windows and macOS operating systems
Experience configuring antivirus products and troubleshooting software interactions
Familiarity with system configuration/management tools such as GPO, RMMs, AD, and MDMs
Ability to adapt quickly in a hyper-growth environment

Keywords: VirtualVocations, Watsonville , Product Support Specialist, Other , Modesto, California

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