Technical Training Manager
Company: Disability Solutions
Location: Milpitas
Posted on: October 26, 2024
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Job Description:
Base Pay Range: $116,700.00 - $198,400.00 AnnuallyPrimary
Location: USA-CA-Milpitas-KLAKLA's total rewards package for
employees may also include participation in performance incentive
programs and eligibility for additional benefits identified below.
Interns are eligible for some of the benefits identified below. Our
pay ranges are determined by role, level, and location. The range
displayed above reflects the minimum and maximum pay for this
position in the primary location identified in this posting. Actual
pay depends on several factors, including location, job-related
skills, experience, and relevant education level or training. If
applicable, your recruiter can share more about the specific pay
range for your preferred location during the hiring process.
Company Overview KLA is a global leader in diversified electronics
for the semiconductor manufacturing ecosystem. Virtually every
electronic device in the world is produced using our technologies.
No laptop, smartphone, wearable device, voice-controlled gadget,
flexible screen, VR device or smart car would have made it into
your hands without us. KLA invents systems and solutions for the
manufacturing of wafers and reticles, integrated circuits,
packaging, printed circuit boards and flat panel displays. The
innovative ideas and devices that are advancing humanity all begin
with inspiration, research and development. KLA focuses more than
average on innovation and we invest 15% of sales back into R&D.
Our expert teams of physicists, engineers, data scientists and
problem-solvers work together with the world's leading technology
providers to accelerate the delivery of tomorrow's electronic
devices. Life here is exciting and our teams thrive on tackling
really hard problems. There is never a dull moment with us.
Group/Division The KLA Services team headquartered in Milpitas, CA
is our service organization that consists of Service Sales and
Marketing, Spares Supply Chain management, Field Operations,
Engineering, Product Training, and Technical Support. The KLA
Services organization partners with our field teams and customers
in all business sectors to maintain the high performance and
productivity of our products through a flexible portfolio of
services. Our comprehensive services include: proactive management
of tools to identify and improve performance; expertise in optics,
image processing and motion control with worldwide service
engineers, 24/7 technical support teams and knowledge management
systems; and an extensive parts network to ensure worldwide
availability of parts.Job Description/Preferred QualificationsDo
you want to make a difference and be at the groundbreaking of
learning? In this position at KLA, you will manage a team in
learning content creation and delivery for both internal employees
and KLA's customers. We look for people who are encouraged by
working at the leading edges of technology and want to make an
impact by crafting solutions that drive progress and transform
industries! We are looking for a manager who will support our
mission to deliver proficient, tested, and certified engineers
capable of supporting KLA's customer service commitments. As a
manager in our Learning & Knowledge Systems team, you will join a
learning organization recognized by Training Magazine as a leader
in the industry and manage training operations teams in support of
KLA products. The selected manager collaborates with internal
groups, such as engineering, technical support, new product
introduction, and field support. Training operations
responsibilities include capital asset management, engineering
training strategy and development to meet product service
requirements, quality assessment & KPI monitoring, customer
training, and certification. In addition, the right person will be
lead efforts in latest learning technologies (AR/VR, Video, WBTs)
to enable learning effectiveness and efficiency. This position will
participate in efforts related to improving data-driven learning
approaches and technologies to provide immersive, blended learning
experiences to support learner-centric environments versus
instructor-centric types. Duties & Responsibilities --- Manage and
lead a training operations team in developing, delivering, and
optimizing world-class learning experiences --- Contribute to
strategy, processes, and technologies for technical learning to
meet tool & customer availability requirements. --- Implement
various learning methods, using different mediums (self-learning,
instructor-led learning, supplemental materials, and interactive
learning such as VR/AR) --- Measure and supervise ongoing impact of
learning operations --- Proactively seek out ways to simplify
processes and identify opportunities to use technology to scale and
build efficiencies --- Get along with other learning management
teams for managing and optimizing all technical learning activities
--- Guide project teams and workstreams and influence
organizational change of new learning programs, including
monitoring of progress against scope, schedule, and budget and hold
teams accountable to commitments and results --- International
travel is required (= Preferred Qualifications --- BS or MS in
science or training-related subjects and 7 years of experience
delivering training or equivalent combination of education and
experience --- Knowledge of instructional theory, including
assessment --- Proficiency with learning management systems &
reporting --- Excellent project management and organizational
skills --- Excellent written and oral communication skills,
including the ability to effectively convey technical information
to non-technical colleagues and customers --- Critical thinking
skills --- Ability to prioritize and simultaneously support
multiple initiatives --- Good understanding of security solutions
and technologies --- Demonstrated attention to detail and
commitment to excellence Minimum Qualifications
Keywords: Disability Solutions, Watsonville , Technical Training Manager, IT / Software / Systems , Milpitas, California
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