Monterey-Salinas - General Manager
Company: Fountain
Location: Salinas
Posted on: October 16, 2024
Job Description:
WeDriveU is the leader in transportation, specializing in
workplace, campus, and community transportation solutions serving
millions of passengers a year. Recognized as a pioneer in mobility,
WeDriveU is a strategic partner to the world's top brands, with
client programs that consistently earn awards for excellence in
commuting and sustainability. WeDriveU operates across the U.S and
is proud to celebrate more than 30 years serving clients. Visit to
learn more about our company, clients, and career
opportunities.National Express Shuttle (operated by WeDriveU) and
Transit is a business unit of global mobility provider Mobico
Group.Job Description:The General Manager will report to the VP of
Operations and is responsible for managing and developing team
members and formulating and executing account strategy.
Additionally, this role will require a thoughtful leader and
confident decision maker with the ability to measure and monitor
performance and culture, and will be joining a program recognized
as one of the Best Workplaces for Commuters.Duties and
Responsibilities:
- Act as the client's main point of contact and an extension of
the client's internal teams.
- Manage logistics of route planning, staffing, and client
engagement to ensure service level agreements are met.
- Oversee monthly client invoicing process.
- Provide clients with monthly financial forecasts and detailed
reports explaining variances to actual billing.
- Manage rider communications through email and other media, and
work with client's internal team to keep the internal rider-facing
transportation information website up to date.
- Utilize technology platforms to monitor and optimize shuttle
service and provide client data-driven recommendations to support
efforts.
- Use Project Management skills to foster successful
collaboration between teams and meet deadlines.
- Create and administer surveys to gather data to help improve
rider satisfaction.
- Maintain a close collaborative relationship with the local
operations team to ensure driver and fleet standards are being
met.
- Collaborate with customer success, marketing, and Global
Operations Control to support overall program goals.
- Weekly and monthly reporting to the client on service updates
and performance.
- Meet with the client's transportation team weekly to
collaborate on ongoing initiatives.
- Monitor and interpret transportation metrics dashboards to
provide thoughtful reporting and analysis as needed that drive
program decision making.
- Additional duties and responsibilities may apply.Skills
Required and Physical Demands:
- 5 years of relevant experience in transportation demand
management, customer service, or hospitality.
- Experience with Project Management in cross-functional
environments.
- Ability to set goals and a proven ability to achieve job
performance metrics.
- Excellent written and oral communication, interpersonal, and
presentation skills.
- Excellent organization and time management/multi-tasking skills
(comfortable in an ambiguous and fast-paced environment, operating
at both strategic and tactical levels).
- Ability to master and effectively use various technology
platforms.
- Experience with Microsoft Office Suite, Tableau, and Forms for
Survey Generation.
- Passion for alternative modes of transportation is a
plus!Education and Qualifications:Hard Requirements:
- 5-10 years of relevant experience in transportation demand
management, customer service, or hospitality.
- Bachelor's degree preferred in Marketing, Communications,
Business, or another related field.EEOC:WeDriveU and National
Express are equal opportunity employers. We celebrate diversity and
are committed to creating an inclusive environment for all
employees.
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Keywords: Fountain, Watsonville , Monterey-Salinas - General Manager, Executive , Salinas, California
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