Corporate Reception Manager
Company: Disability Solutions
Location: Santa Clara
Posted on: October 3, 2024
Job Description:
Job Summary JOB SNAPSHOTJob Title: Corporate Reception Manager
Location: Santa Clara, CASalary: $90,000 - 95,000 / yearWho is
GardaWorld?GardaWorld is the world's largest privately-owned
security services company. We protect our clients' staff and
assets, wherever they are in the world. We offer different
schedules, diverse work assignments spanning multiple industries
and career advancement opportunities. We encourage diversity and
are proud to be an equal opportunity employer. GardaWorld Security
Services is looking for an GSOC Manager to fulfill different
assignments for our clients.JOB DESCRIPTIONThe Corporate Reception
Manager will lead a reception staff team in day to day operations.
This manager should be a client-focused professional, able to
inspire, direct and lead a group of 3 reception staff reports. The
manager should be able to be a highly effective POC for the team,
able to excel in cross-functional partnerships across the company.
This role plays a critical part in leading a client-facing team
ensuring a smooth, secure, and safe experience for all customers
while also providing support to executives and the Global Places
and Security teams.RESPONSIBILITIES
- Accomplishes service objectives by managing staff and guiding
their understanding of their role and responsibilities
- Collaborates with the client to ensure alignment on policies,
processes, priorities, and performance goals
- Provides shift coverage directly for reception team as required
or arranges for coverage to ensure staff receive
breaks/lunches
- Maintains staff by recruiting, onboarding, training, assessing,
and promoting employees
- Ensures that reception staff are on track to meet performance
goals and makes adjustments based on performance data as
needed.
- Motivates direct reports by providing positive feedback and the
development of hard and soft skills
- Accomplishes desired results by communicating job expectations
and planning, monitoring, and appraising job results
- Develops, coordinates, and enforces systems, policies,
procedures, and productivity standards
- Able to guide the team in the implementation of new
technologies driving performance efficiency and effectiveness
- Defines objectives, identifies and evaluates trends and
options, chooses courses of action, and evaluates outcomes
- Trains staff to ensure that reception team are able to execute
their duties at a high level
- Prepares reports for internal and client management to help
track service delivery as needed
- Ensures that staff have the resources they need to complete
their work in an optimal manner
- Acts as a liaison with internal management and client managers
by developing productive, collaborative relationships and always
demonstrating professional communications
- Maintain confidentiality and represent the Global Places &
Security team in a positive light through professionalism and
follow-through.QUALIFICATIONS
- Excellent interpersonal skills and ability to interact with
people from diverse backgrounds
- Excellent leadership skills and a keen ability to lead through
change
- Ability to present a professional image and effectively
represent the organization
- Minimally 5 years of administrative or customer service
experience .
- Strong networking skills and willingness to collaborate across
different teams and projects
- Ability to delegate tasks or projects and guide team members
through completion
- Understand and meet the evolving needs and expectations of
receptionist staff.
- Highly collaborative, taking extreme ownership, and building
trust with stakeholders
- Proficiency in Google Suite
- Strong verbal and written communication skills
- High school diploma or equivalent
- Ability to possess First Aid/CPR/ERT training for emergenciesIt
is the policy of GardaWorld Security Services to provide equal
employment opportunities to all employees and applicants for
employment without regard to race, color, religion, sex, national
origin, age, veteran status, or disability in accordance with
applicable federal laws. In addition, GardaWorld Security Services
complies with applicable state and local laws governing
nondiscrimination in employment. This policy applies to all terms
and conditions of employment including, but not limited to hiring,
placement, assignment, promotion, termination, layoffs, recalls,
transfers, leaves of absence, compensation, and training. It is
also the policy of GardaWorld Security Services not to honor
requests that employees be assigned on the basis of sex or any
other classification protected by law, unless such request is based
on a bona fide occupational qualification for that assignment.
Keywords: Disability Solutions, Watsonville , Corporate Reception Manager, Executive , Santa Clara, California
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